Returns & Refunds
Effective Date: 10-05-2024
At Discount Spas Direct, L.L.C., we aim to make your experience seamless and stress-free. If you are not completely satisfied with your purchase of all our new or slightly used products, our comprehensive return and refund policy ensures an easy and transparent process for resolving your concerns.
Return Conditions
- Return Period: 30 days from the delivery date.
- Restocking Fee (of product price): 10% restocking fee applies for non-defective items.
- Refund Time: Refunds are processed within 7 business days after the returned product passes inspection.
- Return Shipping Cost: Free of charge for all eligible returns.
Ineligible Products for Returns
- Products that have been used, modified, or altered in any way.
- Products damaged due to improper handling or installation, making them non-resalable.
Return Process
-
Initiating a Return:
Contact our support team via Contact Us page or email info@saunasdirect.co to initiate your return request. -
Inspection Upon Arrival:
Once the returned product is received at our warehouse, it will be inspected. Inspection usually takes 7 business days to ensure the product meets return eligibility criteria. -
Refund Process:
If approved, your refund will be credited back to your original payment method. Note that all refunds exclude original shipping fees and a 10% restocking fee of product price. -
Order Cancellation Before Shipment:
If you cancel your order before shipment, your refund will be processed within 7 business days, but a 5% processing fee will be deducted.
Delivery Day Return Policy
Our return policy is based on the delivery date, ensuring you have adequate time to inspect your purchase. If the item is in transit beyond the 30-day return window, the return eligibility period will begin on the day the product is delivered to your specified address.
Returns & Exchanges
We accept returns for both defective and non-defective products within a 30-day return window from the delivery date. To qualify for a return, items must be in their original condition, unused, and accompanied by proof of purchase.
If you’re unsatisfied with your purchase for any reason, please contact us via our Contact Us page or email us at info@saunasdirect.co to initiate your return. All returns will be inspected upon arrival, and refunds will be processed within 7 business days of approval. Please note that returns for non-defective items are subject to a 10% restocking fee.
Initiating a Return
Contact Us
To start your return process, please reach out to our customer support team:
- Email us at info@saunasdirect.co with your order number and a brief explanation of the reason for the return.
- Alternatively, you can use our Contact Us page to submit your return request.
Return Authorization
Once we receive your request, our team will:
- Review your request and verify your eligibility for a return based on our policy.
- Provide a return authorization number and detailed instructions for the return process.
- Share the details of your designated drop-off location, which will either be a carrier partner facility or a third-party logistics hub depending on your state and city.
- If applicable, provide a return shipping label to simplify the process.
Packaging and Shipping
To ensure a smooth return process:
- Securely package the item in its original condition, including all tags, accessories, and original packaging.
- Follow the instructions provided for shipping the item to the assigned return location.
- Deliver the package to the designated drop-off location or use the provided shipping method.
Required Documents
When returning your product, please include:
- A copy of the return authorization number with the returned item.
- Photographs or supporting documents if you’re returning due to damage or defects to validate your claim.
Drop-off Location Returns
For your convenience, we offer drop-off location returns as part of our seamless return process. Once your return request is confirmed, we will provide you with the details of the designated drop-off location via a phone call and/or email. This location will be one of our trusted carrier partner facilities or a third-party logistics hub, depending on your state and city.
Simply package your item securely, attach the provided return label, and bring it to the specified drop-off point. Our team ensures the process is easy and hassle-free, so you can focus on what matters most. If you have any questions or concerns, feel free to contact us at info@saunasdirect.co or through our Contact Us page.
Exchanges
We are happy to accept exchanges if you wish to swap your new or slightly used product for another model, size, or variation. Exchanges must be requested within the same 30-day return window and meet the same eligibility criteria as returns.
Exchanges are subject to product availability. If your desired item is not in stock, our team will work with you to find an alternative solution.
For assistance with returns or exchanges, contact us at info@saunasdirect.co or through our Contact Us page.
Contact Details for Returns
For any questions or to initiate a return, please reach out to us:
- Phone: +1 (888) 828-8131
- Email: info@saunasdirect.co
- Company Name: Discount Spas Direct, L.L.C.
- Contact Form: Contact Us page
- D-U-N-S Number: 138156570
Additional Notes
- We strive to inspect and process returns promptly, but credits may take 7 business days to reflect in your account, depending on your financial institution.
- If you refuse delivery for reasons other than damage or shipping errors, you will incur a 10% restocking fee of product price plus return shipping costs.
- For special requests or clarifications, contact our customer support team for tailored solutions.
