Shipping Policy
Effective Date: 10-05-2024
At Discount Spas Direct, L.L.C., our top priority is to ensure your experience with us is seamless, enjoyable, and stress-free. Below is all the information you need regarding our shipping process. If you have any further questions, please reach out via our Contact Us page or email us at info@saunasdirect.co.
Shipping Coverage
We currently ship to all destinations within the contiguous United States with FREE shipping (No cost to customer – All orders get free shipping). We also ship to Alaska and Hawaii, but additional fees may apply. Contact us for quotes or special delivery needs. For larger items like saunas, we partner with USPS and reliable freight shipping services to ensure safe and efficient delivery.
Shipping Costs
- Contiguous United States: Free Shipping (All orders get free shipping).
- Alaska & Hawaii: Additional shipping fees apply; contact us for a custom quote.
Order Processing Time
- Order Cutoff Time: Orders placed before 2:00 PM Pacific Standard Time (PST) are processed the same day, Monday through Saturday.
- Handling Time: Orders are prepared and shipped within 1–2 business days after confirmation.
- Custom Saunas: Due to the specialized nature of custom models, processing may take longer; see specific timelines below.
Shipping Timeline
- Premade Saunas and Accessories: Delivery typically occurs within 8–23 business days, depending on location.
- Transit Time: All shipments are estimated to arrive between 7–21 business days after leaving our warehouse.
Tracking Your Order
- A tracking number will be provided via email after dispatch.
- You can track your order through USPS or the respective freight partner’s tracking portal that we will send you.
- For real-time tracking or questions about your shipment, our support team is ready to assist.
Order Modifications and Cancellations
- If an incorrect delivery address has been entered, please contact us immediately at info@saunasdirect.co to make modifications to your order.
- Orders placed on weekends will be processed the next business day.
- For any other changes, please contact our customer service team as soon as possible.
Policy Updates
- We periodically update our Shipping Policy to reflect changes in services and practices.
- Please check our website for the latest information to stay informed.
Upon Receipt of Your Package
Certified Installation Included at No Extra Cost
All sauna purchases include complimentary professional installation by certified contractors. Once your sauna is delivered, our team will coordinate with you to schedule a time for setup, ensuring everything is installed properly and ready to use.
Inspect Before Signing
Before signing the delivery receipt, carefully inspect the package for any visible damage (e.g., dents, scratches, or punctures). Note any damages on the receipt. A signed receipt without notations confirms your acceptance of the order in perfect condition and may void freight claims.
Count All Items
Check to ensure all pieces of your order are accounted for upon delivery. Missing items must be reported within 48 hours via email at info@saunasdirect.co or our Contact Us page.
Concealed Damages
If you discover hidden damages after delivery, contact us immediately with detailed photos and a description at info@saunasdirect.co.
Returns and Refusals
We offer a 30-day return window for all products, and returns are completely free of charge within this period. If, for any reason, you are not satisfied with your purchase, you can initiate a return by contacting us via our Contact Us page or emailing info@saunasdirect.co.
Refusals
Refusing delivery for reasons other than damaged goods or shipping errors will result in a 10% restocking fee plus applicable shipping costs. If you have any concerns about your order, we encourage you to contact us before refusing delivery to explore alternative solutions and ensure a seamless resolution.
Drop-off Location Returns
For your convenience, we offer drop-off location returns as part of our seamless return process. Once your return request is confirmed, we will provide you with the details of the designated drop-off location. This location will be one of our trusted carrier partner facilities or a third-party logistics hub, depending on your state and city.
Simply package your item securely, attach the provided return label, and bring it to the specified drop-off point. Our team ensures the process is easy and hassle-free, so you can focus on what matters most. If you have any questions or concerns, feel free to contact us at info@saunasdirect.co or through our Contact Us page.
Initiating a Return
Contact Us
To start your return process, please reach out to our customer support team:
- Email us at info@saunasdirect.co with your order number and a brief explanation of the reason for the return.
- Alternatively, you can use our Contact Us page to submit your return request.
Return Authorization
Once we receive your request, our team will:
- Review your request and verify your eligibility for a return based on our policy.
- Provide a return authorization number and detailed instructions for the return process.
- Share the details of your designated drop-off location, which will either be a carrier partner facility or a third-party logistics hub depending on your state and city.
- If applicable, provide a return shipping label to simplify the process.
Packaging and Shipping
To ensure a smooth return process:
- Securely package the item in its original condition, including all tags, accessories, and original packaging.
- Follow the instructions provided for shipping the item to the assigned return location.
- Deliver the package to the designated drop-off location or use the provided shipping method.
Required Documents
When returning your product, please include:
- A copy of the return authorization number with the returned item.
- Photographs or supporting documents if you’re returning due to damage or defects to validate your claim.
Contact Information:
Phone: +1 (888) 828-8131
Email: info@saunasdirect.co
Company name: Discount Spas Direct, L.L.C.
Contact form: https://saunasdirect.co/contact-us/
D-U-N-S number: 138156570.
Address: 1044 Fordtown RD, Kingsport, TN 37663, United States.
Opening hours: Monday to Sunday (08:00 am – 9:00 pm) (Live Chat and E-mail)
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